Dog Training, Daycare & Boarding Policies
A little structure keeps everything running smoothly for the pups, their families, and our home.
These policies help us provide safe, attentive, personalized care while keeping arrivals, departures, scheduling, and communication simple.
If you ever have a question or need a special accommodation, please reach out. We are always happy to talk through it with you.
Our Core Policies
Select a topic below or simply scroll through the page.
Pickup & Drop-Off Notifications
Please call or text us when you are on your way for every pickup and drop-off.
Because Tampa Bay Canine Retreat operates from a structured residential environment, advance notice gives us time to prepare for your arrival and safely manage the other pups currently in our care.
- Secure and separate other dogs as needed
- Prepare your pup and belongings
- Keep entrances and transitions calm and controlled
- Give you and your pup our full attention when you arrive
Special Pickup & Drop-Off Accommodations
We know real life does not always fit neatly into scheduled windows.
If you need a pickup or drop-off outside of our standard schedule, special accommodations may be available.
Please reach out as early as possible so we can determine whether the requested time can be accommodated without disrupting the care, training, rest, or safety of the pups already with us.
Communication & Client Satisfaction
Our relationships with our clients matter deeply to us, and so do the pups entrusted to our care.
If you are unhappy with anything, have a concern, notice something that does not feel right, or simply have a question, please tell us.
We want the opportunity to understand what happened, answer your questions, and make things right whenever we reasonably can.
Your feedback helps us continually improve the experience we provide to both pups and their families.
Daycare & Daycare-and-Train Scheduling
Families participating in our daycare or Daycare & Train programs should coordinate their expected schedule with us on Sundays whenever possible.
Please let us know which days and approximate arrival times you are planning for the upcoming week.
Advance scheduling helps us manage group size, training sessions, activities, staffing needs, and each dog's individual routine.
We understand schedules change. Just keep us updated and we will do our best to accommodate adjustments.
Complimentary Bath for Boarding Stays
Boarding stays of three nights or longer may receive a complimentary bath before heading home.
Complimentary baths are subject to availability and our boarding, training, daycare, and grooming workload at the time of your pup's departure.
We will always do our best to send your pup home fresh, clean, and ready for reunion cuddles.
Sunday Rest & Reset Day
Sundays are Rest & Reset Day at Tampa Bay Canine Retreat.
We are closed to the public on Sundays, but the pups staying with us continue receiving the same attentive care, supervision, enrichment, meals, routines, and love they receive every other day.
- Standard pickups and drop-offs are not scheduled on Sundays.
- Sunday pickups and drop-offs may be available by special accommodation.
- Sunday accommodations must be approved in advance.
- One pup update will be sent on Sundays.
- Additional updates are always available upon request.
Payments
Zelle is our preferred payment method.
We can accommodate several other payment methods as well. If Zelle is not convenient for you, simply ask and we will let you know which options are available for your reservation or program.
Deposits & Reservations
All deposits are non-refundable.
Your deposit reserves specific calendar dates for your pup. Once those dates are reserved, availability is removed from our calendar and the space is held specifically for your family.
Deposits are considered earned at the time of booking for reserving your scheduled dates.
We Care About Your Experience
We work extremely hard to provide five-star care, but more importantly, we want every client's experience to genuinely deserve that trust.
If something falls short of your expectations, please reach out directly so we have an opportunity to listen, understand the concern, and work toward a solution.
We also welcome honest feedback about your experience. It helps us grow and helps future Tampa Bay families make informed decisions about their pups' care.
Talk With Jeremy or AmberNeed Clarification or a Special Accommodation?
Just ask. We would much rather answer a question ahead of time than have you wondering what to expect.